Frequently Asked Questions

Welcome to our Pallet Delivery FAQs.

Here you’ll find quick answers to the most common questions about how to send a pallet, delivery times, tracking your shipment, insurance, and more. Whether you’re sending a one-off pallet or arranging regular pallet shipping, this guide will help you get the information you need.

Sending a pallet

We offer a range of pallet sizes:

XL Pallet

  • Base: 1.6m x 1.2m
  • Max Height: 2.2m
  • Max Weight: 1,200kg

Full Pallet

  • Base: 1.2m x 1.2m
  • Max Height: 2.2m
  • Max Weight: 1,200kg

Light Pallet

  • Base: 1.2m x 1.2m
  • Max Height: 2.2m
  • Max Weight: 750kg

Half Pallet (Tall)

  • Base: 0.8m x 1.2m
  • Max Height: 2.2m
  • Max Weight: 500kg

Half Pallet (Standard)

  • Base: 1.2m x 1.2m
  • Max Height: 1.2m
  • Max Weight: 500kg

Quarter Pallet

  • Base: 1.2m x 1.2m
  • Max Height: 0.8m
  • Max Weight: 250kg

Mini Quarter Pallet

  • Base: 1.2m x 1.2m
  • Max Height: 0.6m
  • Max Weight: 150kg

Yes, we operate the largest palletised freight network in Europe, meaning we’re experts in international pallet delivery. We offer both economy and express cross-border services, including customs support where required.

You can send most types of palletised goods, including retail stock, manufacturing components, and large consumer items. Goods must be safely packed and secured on a pallet without overhanging or exceeding the dimensions and weight limit for the pallet. For anything out of the ordinary, please contact us to confirm eligibility.

Yes, we offer a range of timed services including pre-10:00, pre-noon, PM and next-day options, depending on the destination.

Yes, you can get an instant online quote if you’re sending a small number of pallets. If you have a large number of pallets or send multiple pallets regularly, speak directly with your local Palletways member for tailored pricing or contact us.

Prices vary based on size, weight, and destination. For a quick quote, use our online calculator or contact your local member.

There’s no strict upper limit! Large consignments can be easily arranged. Speak to your local member for support with bulk shipments.

Yes, we can handle B2C shipments to the EU where the receiver doesn’t have an EORI number.

Yes, we accept Limited Quantity hazardous goods on eligible routes. Please confirm in advance with your local member.

Yes, an account is required for regular business use. For one-off shipments, you can use Palletways Online without an account.

Yes. All consignments are carried under the RHA Conditions of Carriage 2024, which include limited liability cover. Additional insurance can be arranged if you require cover for the full value of your goods.

We have 7 pallet sizes to cover a wide range of shipments, including our XL pallet which has a base of 1.6m x 1.2m, max height of 2.2m and a max weight of 1,200kg.

You can obtain a quote from your local Palletways member for any non-standard pallet sizes.

Pallet delivery and tracking

Our customers benefit from full track-and-trace visibility via our online portal. Real-time updates, PODs (proof of delivery), and exception alerts are included as standard. Enter your 11-digit tracking ID here.

Please contact your local depot if you know they’re delivering your pallet, or use the contact form on our Contact page. Please ensure you provide your 11 digit tracking code to speed up the time it takes for us to locate your pallet information. 

We strive to deliver on time, every time. If there’s an issue with your delivery, your local depot or account manager will proactively notify you. You can also track your pallet for updates.

The Portal is a cloud-based, all-in-one platform for managing freight. It’s used by our employees, network members and pallet recipients alike. All data around pallets movements are stored here. Our customer service team can quickly use your tracking ID to locate your pallet, review consignment notes and identify the collecting and delivering depots. Plus, ETAs are logged here along with Proof-of-Delivery images.

We provide real-time tracking updates, including email or SMS notifications for key delivery milestones.

OTIF (On Time in Full) data is available through our customer portal or via your account manager on request.

Becoming a customer or member

If you’re a high-performing transport company looking to expand through our network, we’d love to hear from you. Visit our Join the Network page or contact us for more information.

Please contact us so we can refer you to your local Palletways depot who will be responsible for collecting your pallets and transporting them to our hub, ready for quick delivery to your customers.

If you’re a customer using our pallet network, we deliver your pallets within a two-hour time slot, following best practices around delivery. Our reliability, delivery options and enhanced tracking can boost your customer satisfaction, and many clients report Trustpilot scores around 97–98%.

If you’re a member of our pallet network, you’ll gain access to supportive departments who will help you win business and enhance your brand exposure. We run commercial workshops and annual regional meetings for our members to help share best practices and provide updates from the network. 

Yes. As a Palletways Network Member, you have access to official livery support to help align your vehicles with our network branding. We provide approved artwork files, brand guidelines, and specifications for rigid and articulated vehicles. Our marketing team can also advise on correct logo placement, colour usage, and partner with trusted livery suppliers if needed. Branded vehicles enhance your visibility within the network and promote the strength of the Palletways brand.

The logistics model used by Palletways. Local depots (spokes) collect and deliver freight, which is consolidated at central hubs for onward distribution. This improves efficiency and reach.

Palletways Hubdrop is a direct injection service that sends your pallets straight to the nearest hub for last-mile delivery, bypassing extra handling. Benefits include improved sustainability, time savings, cost efficiencies, and end-to-end tracking with a two-hour delivery window.

P2C (Palletways to Consumer) bundles our Premium (next-morning delivery) and Economy services to streamline shipping to home addresses. Corporate customers can enhance it with extras, and economy bookings include a Book-in service offering flexible delivery days and times for recipients. For more information, read our B2C pallet delivery article.

Large businesses benefit from a dedicated corporate services team and an assigned account manager. We design bespoke shipping solutions—covering factory-to-customer, last-mile, and just-in-time delivery—to ensure a high-quality experience. Learn more here. 

Your customer’s delivery is handled by experienced local members, offering reliable tracking, professional drivers, and excellent service throughout. To proof is in the pudding when you look at our Trustpilot reviews; we’ve got thousands of five star reviews.

Your local member manages collections, deliveries, and customer support, acting as your key point of contact for a seamless pallet delivery experience. By working closely with your business, your local member understands your specific requirements and can tailor services to suit your schedule, volumes, and destinations.

Palletways at a Glance

Palletways is Europe’s largest and fastest-growing express palletised freight network. We specialise in the efficient, reliable distribution of palletised goods for businesses across the UK and Europe.

Our network spans over 450 depots across 24 European countries, providing full domestic and international coverage. We’ve been expanding our network for over 30 years now.

Yes, in addition to Palletways UK, we operate Palletways networks in Iberia, Benelux, Hungary, Italy and Germany, giving us full European reach for international pallet delivery. 

Yes, we are committed to sustainable logistics and many of our members have invested in electric vehicles, and some have already become carbon neutral.

Palletways ID is our advanced barcode and scanning system that ensures precise tracking and visibility of every pallet throughout its journey.