We offer both Premium and Economy services. The exact time it takes to deliver will depend on how far it has to travel, but generally Premium deliveries take 1-2 days and Economy deliveries take 2-3 days. You will see indicative delivery times when making your booking.

Deliveries The standard delivery window is between 9AM and 5PM Monday to Friday (excluding Bank Holidays). You are able to request an ‘AM Delivery’ which will upgrade the delivery to a pre noon delivery. If you wish to book a delivery between the hours of 5PM and 9PM, please contact your local depot Customer Services team. Collections The standard collection window is between 9AM and 5PM Monday to Friday (excluding Bank Holidays). Unfortunately, you cannot request a set time for collection. Use our "Find a Depot" tool on this site to contact your local depot or call our switchboard to be transferred +44 (0)845 1530 000.

Palletways aims to deliver to the service times it offers however there are rare occasions that things happen which are beyond our control that can cause delays. We cannot be held liable for consequential losses or costs which may occur as a result of any loss or damage of your delivery. If you need to speak to someone about damage or loss, please contact your local depot which can be found via our "Find a Depot" tool on this site. If you have any further questions, contact your local depot or call our switchboard to be transferred +44 (0)845 1530 000.

Palletways provides liability insurance for your pallet whilst your goods are in transit within our network – contact our Customer Services team for information on insurance. However, we cannot be held liable for consequential losses or costs which may occur as a result of any loss or damage of your delivery. If you need to speak to someone about damage or loss, please contact our Customer Services team on +44 (0) 845 153 0000.

As the pallet will be moved by a manually operated forklift truck, we cannot collect or deliver pallets on gravel drives, steep hills or to locations that are not at ground level. Click here for more information, or contact our Customer Service team on +44 (0) 845 153 0000.

Palletways operates Monday to Friday between 9AM and 9PM for deliveries and 9AM to 5PM for collections. We do not operate our service on weekends or bank holidays.

Pallet deliveries are made to a kerbside location. If there is an accessible delivery point that can be safely accessed by the delivery driver using a pump truck then, at the delivery driver’s absolute discretion, the pallet may be left there. As the pallet will be moved by a manually operated fork truck, we cannot collect or deliver pallets on gravel drives, steep hills or to locations not at ground level. You should ensure that someone is available at the delivery point to meet the driver.

For any general enquiries you can contact our internal sales department on 08450 720199 or email customerservice@palletways.com.

You can track your shipment on our online track and trace tool on this site. If you have any further questions, use our Find a Depot tool on this site or call our switchboard to be transferred +44 (0)845 1530 000.