palletways updates

Corona Virus (COVID-19) Updates

DATE: 19.03.2020




As we know, there are many news reports right now that talk about countries closing their borders to minimise the spread of the Corona Virus, and clearly this has caused disruption across Europe however, Palletways is committed to minimising the disruption of services for all.  If you wish to send a consignment between countries, please read the information below to ensure your expectations are met.


For all customers paying to ship a consignment from one country to another, you must:


  1. Check that the delivery or collection point is open for business and that the pallet will be ready.
  2. It is critical to have the right contact details of the consignee, full phone number and name – please ensure you double check this information.
  3. consignments that cannot be delivered as not open or the area is restricted for access will end up being either returned or stored, this will be chargeable and there may not be a choice of storage due to capacity constraints.
  4. Due dates will need to be extended so that realistic service levels can be established.  It is likely that our premium service will be 1 day slower and the economy service up to 1-2 days slower, however this will depend on consignment specifics.
  5. Pallets will not automatically be returned without Palletways customer service contacting the payor for instruction
  6. We are putting in procedures to work around contamination issue so the POD process could vary by country.


If you have any questions or concerns relating to the above, please contact your local member, or email for support.  We appreciate your patience and understanding during these difficult times.



DATE: 18.03.2020




We have been keeping up to date on the developments relating to COVID-19 and the local government guidelines in respect to this. These guidelines have been changing on a daily basis and in effect the response has been escalated in every country to try to combat it’s spread.


In partnership with all of our members in Europe we have made a number of efforts over the past number of days that will help minimise disruption to our services while at the same time placing utmost importance on protecting staff, suppliers, customers and the greater public. These actions are based on medical and government advice and are designed with your safety in mind.


We have implemented several measures to reduce contact at the point of delivery while we are also limiting contact between drivers and hub/warehouse staff.

Internally, to ensure continuity at our hubs but protecting our staff, we have also implemented the following:


o   Those staff who are able to, will now work from home to reduce the number of people at our sites.

o   For operational functions where this is not possible, contingencies such as splitting shifts within departments are being implemented to ensure key roles can continue to be carried out.

o   This allows us to minimise disruption while also ensuring we focus on the health and safety of our employees.

o   Rigid hygiene procedures have also been implemented throughout the network.


Currently Covid19 has not impacted our service offering. Operations continue as normal domestically however, international services have been affected due to many countries closing their borders.  We have implemented additional measures to help continue our services, protect staff and customers and ensure that essential supply chains within our regions remain operational.


We thank all our customers for their support during these unprecedented times and we will send you regular updates to ensure you are kept informed of any developments.

Should you have any questions please don’t hesitate to contact your regional Palletways office.


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