Pallet Preparation

How should I wrap my pallet?

All goods should be secured to a pallet using pallet wrapping or appropriate strapping before the driver arrives.

Pallet wrapping (which is like strong cling-film) provides no protection for your goods and they must already be well packaged and protected before they go on the pallet.

Goods must remain within the confines of the pallet to protect the goods from impact damage.

For more information on how to prepare you goods for transit, see our video below.

 

Some other things you should know:

  • Pallets must not exceed the weight stated the pallet sites, but in all cases should not exceed 1,000kg. If your goods are heavier than 1,000kg please contact Customer Services on +44 (0)1543 418000.
  • Your goods should not overhang your pallet base and if extra space is required, please book this as appropriate. For any enquiries on booking extra space, please contact customer services (see the information below).
  • If you are booking your pallet using our online service you will receive an email that includes a label to attach to your pallet.
  • Labels must be fixed firmly to the side of your pallet (ideally on at least 2 sides) and should clearly show the consignment reference, and delivery address.
  • The health and safety of our drivers is of paramount importance so your collecting driver will assess your pallet and will use his discretion to determine if the pallet is safe to transport. Information about what you need to consider for us to collect your pallet can be found here.

What are the size, weight and height restrictions of a pallet?

There are five different standard definitions for pallets:

All of them have the same base size, which is 1m wide by 1.2m deep and Goods must not be bigger than this base. You are also permitted to ship on a standard ‘Euro pallet’ which is 1m wide by 0.8m deep.

Pallets must not exceed 1,000kg in weight.

Euro light pallet

The maximum height is 2.2m however if you would like to know the maximum height for your size pallet, please contact Customer Services on +44 (0)1543 418000 who will be happy to help you.

How do I book space for larger items on a pallet?

You will need to contact local collection depot. Click here to find your depot or call our switchboard to be transferred +44 (0)1543 418000.

Pallet Delivery

How long does pallet delivery take from Palletways?

We offer both Premium and Economy services. The exact time it takes to deliver will depend on how far it has to travel, but generally Premium deliveries take 1-2 days and Economy deliveries take 2-3 days. You will see indicative delivery times when making your booking.

When will my pallet delivery arrive / be collected?

Deliveries

The standard delivery window is between 9AM and 5PM Monday to Friday (excluding Bank Holidays). You are able to request an ‘AM Delivery’ which will upgrade the delivery to a pre noon delivery. If you wish to book a delivery between the hours of 5PM and 9PM, please contact your local depot customer services team.

Collections

The standard collection window is between 9AM and 5PM Monday to Friday (excluding Bank Holidays).  Unfortunately you can not request a set time for collection.

Click here to find your depot or call our switchboard to be transferred +44 (0)1543 418000.

Does Palletways offer a guaranteed pallet delivery service?

Palletways aims to deliver to the service times it offers however there are rare occasions that things happen which are beyond our control that can cause delays. We cannot be held liable for consequential losses or costs which may occur as a result of any loss or damage of your delivery. Please see our terms and conditions for more information. If you need to speak to someone about damage or loss, please contact your local depot.

If you have any further questions, click here to find your depot or call our switchboard to be transferred +44 (0)1543 418000.

What happens if my pallet is lost or damaged?

Palletways provides liability insurance for your pallet whilst your goods are in transit within our network – information on insurance can be found here. However, we cannot be held liable for consequential losses or costs which may occur as a result of any loss or damage of your delivery. If you need to speak to someone about damage or loss, please contact our Customer Services team on +44 (0)1543 418000.

What access is needed to deliver my pallet?

As the pallet will be moved by a manually operated forklift truck, we cannot collect or deliver pallets on gravel drives, steep hills or to locations that are not at ground level. Click here for more information, or contact our Customer Service team on +44 (0)1543 418000.

Will Palletways deliver my pallet on weekends or bank holidays?

Palletways operates Monday to Friday between 9AM and 9PM for deliveries and 9AM to 5PM for collections. We do not operate our service on weekends or bank holidays.

Where will the goods be placed at the delivery point?

Pallet deliveries are made to a kerbside location. If there is an accessible delivery point that can be safely accessed by the delivery driver using a pump truck then, at the delivery driver’s absolute discretion, the pallet may be left there.

As the pallet will be moved by a manually operated fork truck, we cannot collect or deliver pallets on gravel drives, steep hills or to locations not at ground level.

You should ensure that someone is available at the delivery point to meet the driver.

Contacting Palletways

Who do I contact about an ongoing shipment with Palletways?

You can track your shipment on our online track and trace tool.

If you have any further questions, click here to find your depot or call our switchboard to be transferred +44 (0)1543 418000.

Who do I contact about becoming a customer for regular domestic shipments?

Please contact our internal sales department on 08450 720199 or email customerservice@palletways.com. They will be able to liaise with the local member depot in your area to set up an appointment to discuss your requirements further.

Who do I contact about becoming a customer for regular international shipments?

Please contact our internal sales department on 08450 720199 or email@. They will be able to liaise with the local member depot, who have a dedicated team that are experts in international shipments, to set up an appointment to discuss your requirements further.

Who do I contact about one off shipments?

If you would like to book a one off shipment, try our online booking website which is fast and easy to use. You can book your pallet in for collection in a few easy steps.

Who do I contact for a general enquiry about pallet shipping?

For any general enquiries you can contact our internal sales department on 08450 720199 or email customerservice@palletways.com.

I am interested in becoming a member of Palletways – who can I speak to about this?

Palletways UK has a specialist team that deals with enquiries from members and potential members. Here are the contact details:

Palletways UK– +44 (0)1543 418000 or email newmember@palletways.com or complete our enquiry form.

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