Latest developments to an industry-leading communications platform are set to save tens of thousands of working hours for members of Palletways Group, Europe’s largest provider of express palletised freight services.
A new ‘sign on screen’ service compatible with all smart phones has been made available across Palletways’ European network of 20 countries. This enables delivery of the consignment to be recorded on a device by providing an image of the proof of delivery, which is made immediately visible to members and customers.
The latest development to Palletways’ Digital Information Hub is expected to further drive performance and efficiency on a scale never seen before in the industry.
Estimates suggest around 90 minutes per member will be saved on paperwork and filing of consignment information at depots each day. Taken across a network of more than 100 members, this equates to more than 49,000 man hours saved per year.
Luis Zubialde, Managing Director of Palletways in the UK, said: “The extension of our Digital Information Hub represents a significant investment. Information is power and our Digital Information Hub provides instant access to data and total transparency across our operations and commercial landscape for the benefit of our members and our customers.
“This is a key part of our strategy to offer the best value in the pallet network sector and in doing so continue to lead the market for years to come.”
Dominic Purslow, Depot Principal at Norfolk-based Jack Richards & Son, one of Palletways’ members, is an advocate of the new development.
He said: “The benefits of using sign on screen are huge – the customer experiences track and trace that truly reflects delivery performance, while the business gains significantly. I have seen a reduction in administrative time of two to three hours per day which is enabling me to focus the team on more proactive tasks, not to mention the significant reduction in stationery and printing costs.”
Palletways’ Digital Information Hub – a first for the pallet network sector – optimises the use of real time data to greatly enhance operational efficiencies and the customer experience. It forms part of the company’s Vision 20:20 strategy to provide significant added value for its members and customers and build profitable market share for the group.